Before availing of online trading services, the Client shall occasionally complete the registration process as prescribed. The Client shall follow the instructions on the website for registering himself as a client.
The Client agrees that all investment and disinvestment decisions are based on the Client's evaluation of financial circumstances and investment objectives. This extends to any decisions made by the Client based on any information that may be made available on the website of NVS Brokerage. The Client will not hold nor seek to hold NVS Brokerage or any of its officers, directors, partners, employees, agents, subsidiaries, affiliates or business associates liable for any trading losses, cost of damage incurred by the Client consequent upon relying on investment information, research opinions or advice or any other material/information whatsoever on the web site, literature, brochure issued by NVS Brokerage or any other agency appointed/authorised by NVS Brokerage. The Client should seek independent professional advice regarding the suitability of any investment decisions. The Client also acknowledges that employees of NVS Brokerage are not authorised to give any such advice and will not solicit or rely upon any such advice from NVS Brokerage or any of its employees.
NVS Brokerage will provide the Client with a username and a trading password which will enable him to avail of the facilities of Online Trading through the NVS Brokerage website, over the telephone or in any other manner as may be permitted by NVS Brokerage for availing of the services. NVS Brokerage may also provide the Client with the Username and Password for accessing its back office for various reports, etc. All terms regarding the use, reset and modification of such Passwords shall be governed by information on the website.
Our terminal trading system has a stringent Two-Factor authentication (2FA) secure system for every Client to enter into their login ID using their Client ID and Password, along with a 6-digit PIN OR Authentication via apps such as Google Authenticator set by the Client himself/herself. This 2FA mechanism is set in place per SEBI & Exchange guidelines concerning Internet Based Trading Rules.
Each Kite (or NVS Brokerage trading platform) Password has a 2FA system in place for a secure login experience by each Client. After a client enters his/her Client ID, he/she is required to enter his/her (i) Password; and (ii) a 6-digit unique PIN set by the Client him/herself OR an Authentication mechanism via an application such as Google速 Authenticator or Microsoft速 Authenticator. A link to create a Password & 2FA is sent to all clients, and the welcome email is sent while opening an account. This Password and 2FA set by each Client is unique to him/her, and is not known to anybody else apart from the Client him/herself. Passwords and 2FA credentials are privileged information and must be kept in high secrecy by each Client and not shared with anybody else.
As per instructions from SEBI & the Depositories, we are also required to obtain the above stated Two-Factor Authentication (2FA) for all such sell transactions where shares are debited from the demat account using the Online DIS route. Therefore, the same PIN set by You for Your Kite/trading terminal login will be required to be inputted by You each time during a debit/sell transaction from your holdings from Your demat account via Kite. This will be required only if You are using the Online DIS route and not if you have submitted the physical Power of Attorney, which can be found here.
For Call & trade, each and every Client is required to mention the last 4 digits of his/her Client ID along with his/her personalised 4 digit Pin (known as Telephone code), which can only be seen inside his/her trading account, that can be entered into by the Client him/herself only after entering the Client ID, Password, 2FA. To know more about creating, changing, and using Your Telephone code, please read more here.
You can reset any Password at any point of time by selecting the 'Forgot Password link under the login area. When you select the 'Forgot Password link, a reset link is sent to Your registered email ID, where the same process of setting a unique password is followed.
The Client shall be responsible for keeping the Username and Password confidential and secure and shall be solely responsible for all orders entered and transactions done by any person whosoever through NVS Brokerage's Online Trading System using the Client's Username and/or Password whether or not such person was authorised to do so.
The Client shall immediately inform NVS Brokerage of any unauthorised use of the Client's Username or Password with full details of such unauthorised use, including the date of such unauthorised use, how it was unauthorisedly used, the transactions effected pursuant to such unauthorised use, etc.
The Client acknowledges that he is fully aware of and understands the risks associated with availing of online trading services through the Internet, including the risk of misuse and unauthorised use of his Username and/or Password by a third party and the risk of a person hacking into the Client's account on NVS Brokerage's Online Trading System and unauthorisedly routing orders on behalf of the Client through the System. The Client agrees that he shall be fully liable and responsible for any and all unauthorised use and misuse of his Password and/or Username and also for any and all acts done by any person through NVS Brokerage's Online Trading System on the Client's Username in any manner whatsoever.
Without prejudice to the provisions mentioned herein above, the Client shall immediately notify NVS Brokerage in writing with full details if: he discovers or suspects unauthorised access through his Username, Password or Account, he notices discrepancies that might be attributable to unauthorised access, he forgets his Password, or he discovers a security flaw in NVS Brokerage's Online Trading System.
All orders for purchase, sale, or other dealings in securities and other instructions routed through the NVS Brokerage's Online Trading System via the Client's Username shall be deemed to have been given by the Client.
The Client agrees to provide information relating to the customer user identification number and other information as may be required while placing orders on the telephone to determine the Client's identity.
The orders and instructions and all contracts and transactions entered into pursuant to it and the settlement thereof will be by the Exchange Provisions.
NVS Brokerage may, from time to time, impose and vary limits on the orders which the Client can place through NVS Brokerage's online trading System (including exposure limits, turnover limits, limits as to the number, value and/or kind of securities in respect of which orders can be placed, the companies in respect of whose securities orders can be placed, etc.). The Client understands and agrees that NVS Brokerage may, at any time, at its sole discretion and without prior notice, prohibit or restrict the Client's ability to place orders or trade in securities through NVS Brokerage. The Client is aware and agrees that NVS Brokerage may need to vary or reduce the limits or impose new limits urgently based on the NVS Brokerage's risk perception and other factors considered relevant by NVS Brokerage, and NVS Brokerage may be unable to inform the Client of such variation, reduction or imposition in advance. The Client agrees that NVS Brokerage shall not be responsible for such variation, reduction or imposition or the Client's inability to route any order through NVS Brokerage's Online Trading System on account of any such variation, reduction or imposition of limits.
Though orders will generally be routed to the Exchange's computer systems within a few seconds from the time the Client places the Order on NVS Brokerage's Online Trading System, NVS Brokerage shall not be liable for any delay in the execution of any order or for any resultant loss on account of the delay.
The Client agrees that NVS Brokerage may impose scrip-wise surveillance or such conditions as scrip-wise limits, etc. The Client also understands that NVS Brokerage may impose various surveillances, which may differ from Client to Client based on the NVS Brokerage's risk perception and other factors considered relevant by NVS Brokerage.
In case of a market order, the Client agrees that he will receive the price at which the Exchange's computer system executes his Order; the price may differ from the price at which the security is trading when his Order is entered into NVS Brokerage's Online Trading System.
Online account opening using AADHAAR is currently available only for residents of India opening accounts for an individual (HUFs, corporate bodies, NRIs, etc., not eligible).
When opening an account online using AADHAAR, data will be fetched from the KYC database and cannot be edited.
Pick up of required documents related to the account opening procedure is subject to the availability of our representatives, given at any particular time and location.
The Client agrees that the system shall forward all orders from the website to the Exchange. All orders placed otherwise than through the website shall be forwarded by the system to Exchange terminals or any other order execution mechanism at the discretion of NVS Brokerage. If the Order is placed during trading hours, it shall be routed to and executed on the market system.
An online confirmation will be sent to the Client by electronic mail or SMS after the execution of the Order, and trade shall be deemed proper delivery by NVS Brokerage. It shall be the responsibility of the Client to review immediately upon receipt, whether delivered to him by electronic mail or any other electronic means, all confirmations of Orders, transactions, or cancellations. It shall be the responsibility of the Client to follow up with NVS Brokerage for all such confirmations that still need to be received by him within a stipulated time..
The Client shall bring any errors in any report, confirmation or contract note of executed trades (including execution prices, scripts or quantities) to NVS Brokerage's notice in writing by electronic mail or fax within twenty-four hours of receipt of the concerned report, confirmation or contract note. The Client shall notify any other discrepancy in the confirmation or account to NVS Brokerage in writing via electronic mail or fax within twenty-four hours from the time of receipt of the first notice. In all cases, NVS Brokerage shall have a right to accept or reject the Client's objection.
NVS Brokerage may need to receive the reports of transactions, and status, from the respective exchanges or other persons in respect of or in connection with which NVS Brokerage has entered into contracts or transactions on behalf of the clients. Accordingly, NVS Brokerage may forward to the Client late reports regarding such transactions that were previously unreported to him as expired, cancelled or executed. The Client shall not hold NVS Brokerage responsible for any losses suffered by the Client on account of any late reports, statements or any errors in the report/statements computed by or received from any exchange.
The Client agrees that if, for any circumstance or any reason, the markets close before the acceptance of the Order by the Exchange, the Order may be rejected. The Client agrees further that NVS Brokerage may reject Orders if the Exchange rejects the same for any reason. In case of rejection of an order due to rejection by the Exchange, the Client agrees that the Order shall remain declined and shall not be re-processed in any event.
NVS Brokerage may, at its sole discretion, reject any order placed on the website or in any other manner due to any reason, including but not limited to the non-availability of funds in the trading account of the Client, non-availability of securities in the Demat account of the Client with a designated depository participant, insufficiency of margin amount if the Client opts for margin trading, suspension of scrip- specific trading activities by or on an Exchange and the applicability of circuit breaker to a scrip in which orders are placed.
The Client agrees that if the Order is not accepted on the website for any reason, NVS Brokerage shall have the right to treat the Order as having lapsed.
The Client is aware that the electronic trading systems at the Exchange or in the NVS Brokerage offices are vulnerable to temporary disruptions, breakdowns or failures. In the event of non-execution of trade orders or trade cancellation due to the happening of such events or vulnerabilities due to failure/disruption/breakdown of system or link, NVS Brokerage shall be entitled to cancel relative request/(s) with the Client and shall not be liable to execute the desired transactions of the Client's. In such event, NVS Brokerage does not accept responsibility for any losses incurred / that may be incurred by the Client due to eventualities beyond the control of NVS Brokerage.
NVS Brokerage may, at its sole discretion, permit the execution of orders in respect of securities, irrespective of the amount in the balance of the Client's account.
The Client agrees to abide with and be bound by all the rules, regulations and bye-laws of the Exchange as are in force pertaining to the transactions on his behalf carried out by NVS Brokerage and the orders he placed on the website or any other manner.
NVS Brokerage shall not be responsible for any order that the Client makes by mistake, and every Order that the Client enters through the use of the allotted user name and the security code(s) shall be deemed to be a valid order for which the Client shall be fully responsible..
Cancellation or modification of an order pursuant to the Client's request on that behalf is not guaranteed. The Order will be cancelled or modified only if the Client's request for cancellation and modification is received and the Order is successfully cancelled or modified before it is executed. Market orders are subject to immediate execution wherever possible.
The Client shall only be entitled to presume an order having been executed, cancelled or modified once the Client receives a confirmation from NVS Brokerage. However, due to other technical factors, the confirmation may be later transmitted to or received by the Client. Such a delay shall not entitle the Client to presume that the Order has not been executed, cancelled or modified unless and until NVS Brokerage has so confirmed in writing.
The pending orders shall be governed per the exchange systems after the market is closed for the day.
NVS Brokerage shall issue contract notes in terms of the SEBI (Brokers and Sub-Brokers) Rules and Regulations, 1992, within 24 hours of the execution of the trade. If issued in physical form, such a contract note shall be dispatched by NVS Brokerage by courier at the address mentioned in this agreement or at any other address expressly informed to NVS Brokerage by the Client. The Client agrees that NVS Brokerage issue the contract note in digital form, which shall be sent by way of electronic mail to the address provided by the Client. NVS Brokerage shall not be responsible for the non-receipt of the trade confirmation due to any change in the Client's correspondence address not intimated to NVS Brokerage in writing. The Client is aware that it is his responsibility to review the trade confirmations, the contract notes, the bills or statements of account immediately upon receipt. All such confirmations and statements shall be deemed to have been accepted as correct if the Client does not object in writing to any of the contents of such trade confirmation/intimation within 24 hours to NVS Brokerage.
NVS Brokerage may allow/disallow Client from trading in any security or class of securities or derivatives contracts and impose such conditions, including scrip-wise conditional trading for trading as it may deem fit from time to time.
The Client agrees and undertakes to immediately deposit with NVS Brokerage such cash, securities or other acceptable security, which NVS Brokerage may require as a margin. The Client agrees that NVS Brokerage shall be entitled to require the Client to deposit a higher margin with NVS Brokerage than the Exchange prescribes. NVS Brokerage shall also be entitled to require the Client to keep permanently with NVS Brokerage a margin of a value specified by NVS Brokerage so long as the Client desires to avail of the Online Trading Service of NVS Brokerage.
The Margin will not be interest-bearing. NVS Brokerage shall have, at its sole discretion, the irrevocable right to set off a part or whole of the Margin, i.e., by way of appropriating the appropriate amount of cash or by sale or transfer of all or some of the Securities which form part of the Margin, against any dues of the Client or a member of the group of the Client (for these Terms, "Group" shall mean all the individuals, group companies, firms, entities and the persons as specified in the schedule to the Member Client Agreement) in the event of the failure of the Client or a member of the Group of the Client to meet any of their respective obligations under these Terms.
The Client agrees and authorises NVS Brokerage to determine the market value of securities placed as Margin after applying a haircut that NVS Brokerage may deem appropriate. The Client undertakes to monitor the market value of such securities continuously. The Client further undertakes to replenish any shortfall in the value of the Margin consequent to a fall in the market value of such securities placed as Margin immediately, whether or not NVS Brokerage intimates such shortfall.
NVS Brokerage may, at its sole discretion, prescribe the payment of Margin in the form of cash instead of or in addition to Margin in the form of securities. The Client agrees to comply with the requirement of NVS Brokerage regarding payment of Margin in the form of cash immediately. Without prejudice to the stock broker's other rights (including the right to refer a matter to arbitration), the stock broker shall be entitled to liquidate/close out all or any of the Client's positions for non-payment of margins or another amount, outstanding debts, etc., and adjust the proceeds of such liquidation/closeout, if any, against the Client's liabilities/obligations. Any and all losses and financial charges on account of such liquidation / closing-out shall be charged to and borne by the Client.
The Client agrees to abide by the exposure limits, if any, set by the stock broker, the Exchange or Clearing Corporation, or SEBI from time to time.
The Client is also aware that NVS Brokerage must deposit sufficient Margin with the Exchange to enable all its eligible clients to trade subject to such limits as may be imposed by NVS Brokerage based on NVS Brokerages' Risk perception and other factors considered relevant by NVS Brokerage. However, there may be circumstances when the deposits made by NVS Brokerage with the Exchange may not be sufficient in times of extreme volatility and trading terminals of NVS Brokerage may get temporarily suspended because of the cumulative effect of non-meeting of obligation by various clients as per this Agreement. In these circumstances, no client shall have the right to claim any damages from NVS Brokerage for any loss they might incur because of such suspension of trading..
The Client agrees that any securities/cash placed by him/her/it as Margin may be placed as Margin by NVS Brokerage with the Exchanges or banks or such other institution as NVS Brokerage may deem fit. The Client authorises NVS Brokerage to do all such acts, deeds and things as necessary and reasonable for placing such securities/cash with the Exchanges/Banks/Institutions as Margin.
Any reference in these terms to sales or transfer of Securities by NVS Brokerage shall be deemed to include the sale of the Securities which form part of the Margin maintained by the Client with NVS Brokerage. In the exercise of NVS Brokerage's right to sell securities under the Agreement, the Client agrees that the choice of specific securities to be sold shall be solely at the discretion of NVS Brokerage.
Money pay-in to NVS Brokerage: The Client agrees that all payments due to NVS Brokerage will be made within the specified time, and in the event of any delay, NVS Brokerage may refuse, at their discretion, to carry out transactions or closeout the position and the costs/losses if any, thereof shall be borne solely and completely by the Client. All payments made to NVS Brokerage shall be from the Client's account and shall not be from any third party.
Money payout to NVS Brokerage: Notwithstanding anything contained in any other agreement or arrangement between the parties hereto, the Client hereby authorises NVS Brokerage to release all payments due to him from the trading account maintained with NVS Brokerage against specific request on this behalf.
Securities pay-in to NVS Brokerage: All delivery to be effected to NVS Brokerage for a trade must be made within 24 hours from the execution of the sale order or one day before the pay-in date, whichever is earlier. Losses, if any, that may accrue in the event of a default in completing the delivery on the Exchange by NVS Brokerage as a result of any delay in the delivery by the Client shall be borne solely and completely by the Client. Losses for the purposes of this clause shall include auction debits/ penalty charges, if any, incurred as a result of non-delivery of securities on the settlement date on the Exchange. If the Client has sold any securities from the Exchange against a purchase in previous settlements, such sale shall be at the sole risk as to costs and consequences thereof of the Client. No third-party shares will be sold through NVS Brokerage, or third-party payment should be made to NVS Brokerage, and the Client will be solely responsible for any violation.
Securities payout by NVS Brokerage - NVS Brokerage may directly credit the Client's demat account with the depository participant or maintain the securities account with NVS Brokerage on a running account basis.
Provided that if the order placed by the Client through the website or otherwise is for securities in the no-delivery period, such securities shall be credited to the Client's trading account only at the time of settlement of trades, as per the schedule of the Exchange. However, if any sum is due from the Client, NVS Brokerage may withhold the credit of securities to the Client's demat account. However, the Client authorises NVS Brokerage to withhold the securities to meet liabilities of the Client to NVS Brokerage under this Agreement.
NVS Brokerage is entitled to consider any sum, money, or security lying to the Client's credit as Margin received..
The Client hereby warrants that he is capable of executing the present Agreement and that the present terms are not in contravention of any rights of any party with whom such Client has any agreements at any time before the execution of this Agreement..
He agrees to provide and continue to provide all details about themselves as may be required by NVS Brokerage, including but not restricted to PAN Number or Unique Identification Number (issued by SEBI), and states all details and facts represented to NVS Brokerage are true.
The Client is aware and acknowledges that trading over the Internet involves many uncertain factors and complex hardware, software, systems, communication lines, peripherals, etc., which are susceptible to interruptions and dislocations, and the Online Trading Service of NVS Brokerage may at any time be unavailable without further notice. NVS Brokerage and the Exchange do not make any representation or warranty that the Online Trading Service of NVS Brokerage will be available to the Client at all times without interruption. The Client agrees that he shall not have any claim against the Exchange or NVS Brokerage on account of any suspension, interruption, non-availability or malfunctioning of the Online Trading System or Service of NVS Brokerage or the Exchange's service or systems for any reason whatsoever.
NVS Brokerage states that it has complied with and will continuously comply. If not, it proposes to comply with all statutory and regulatory directions to offer Internet Trading services through the website NVS Brokerage.com and for dealing in the cash and derivatives segment of the Exchange.
The Client warrants that all or any securities he deposited with NVS Brokerage regarding margin requirements or otherwise are owned by him, and the title thereof is clear and free of encumbrances
The Client/s agrees to indemnify and hold NVS Brokerage harmless against any loss that may be suffered by it, its customers or a third party or any claim or action that may be initiated by a third party which is in any way the result of improper use of user ID and password by the Client/s.
The Client hereby confirms and warrants that the Client authorises NVS Brokerage to take all such steps on the Client's behalf as may be required for provisions or to complete or settle any transactions entered into through or with NVS Brokerage or executed by NVS Brokerage on behalf of the Client. However, nothing herein shall oblige NVS Brokerage to take such steps.
The Client agrees to pay NVS Brokerage any brokerage, commission, fees, service tax and other taxes and transaction charges as agreed upon and due from time to time, as applied to such Client's account, transactions, and trading ledger by NVS Brokerage, for the services that the Client receives from NVS Brokerage.
All fees, brokerage, and charges on NVS Brokerage's platform are subject to change from time to time, subject to complying with rules prescribed by the Exchanges and SEBI, at NVS Brokerage's discretion, with due notification to the Client. Each time there is any change with respect to fees, charges, and brokerage, NVS Brokerage will notify all Clients by email and/or SMS to their registered email ID and contact number with all details, along with the date of such changes being effective.
An updated schedule of charges, brokerage, and fees, towards applicable services provided by NVS Brokerage, along with taxes and other mandatory transaction charges, is available here.
The Client agrees that none of the services available on the website shall amount to investment advice from NVS Brokerage.
The Client agrees that in the event of NVS Brokerage or any employee or official of NVS Brokerage, providing any information, recommendation or advice to the Client, the Client may act upon the same at the sole risk and cost of the Client, and NVS Brokerage shall not be liable or responsible for the same.
NVS Brokerage and its officers, directors, partners, employees, agents and affiliates will have no liability concerning any investment decisions or transactions of the Client.
The CoinCoin is only an order collection platform that collects orders on behalf of clients and places them on BSE StarMF for execution. The Client expressly agrees that NVS Brokerage is not liable or responsible and does not represent or warrant any damages regarding non-execution of orders or any incorrect execution of orders about the funds chosen by the Client due to, but not being limited to, any link/system failure, sufficient/insufficient funds in the trading account which may occur at the end of the Client, NVS Brokerage or the exchange platform..
Funds required for mutual fund purchases on CoinCoin are not blocked on a real-time basis; they are debited on an end-of-day basis. After placing any fund order through CoinCoin, your account may go into a debit balance if you have used the same funds to trade in the secondary markets. You would be liable for all subsequent charges, including interest and margin penalty.
NVS Brokerage may, from time to time, have programmes to promote engagement and education among clients. NVS Brokerage runs an initiative of a 60-day challenge where clients participating and ending profitable after 60 days shall be awarded a certificate of recognition. Similarly, NVS Brokerage encourages clients to refer their friends and family to begin investing with NVS Brokerage. In all such cases, NVS Brokerage reserves the absolute right to change, withdraw, modify or suspend a part of or an entire programme/initiative without prior notice to any such user or Client.
NVS Brokerage's decision on any condition of how any such initiative or programme shall operate would be final.
The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including, without limitation, those of merchantability and fitness for a particular purpose. NVS Brokerage does not warrant that the service will be uninterrupted or error-free. The Client agrees that NVS Brokerage shall not be held responsible for delays in the transmission of orders due to a breakdown of the system or failure of communication facilities either due to the fault of the systems of NVS Brokerage or the Exchanges or otherwise or for any other delay beyond the reasonable control of NVS Brokerage due to a breakdown or failure of communication facilities or for any other delay beyond the reasonable control of NVS Brokerage.
All modifications to this Agreement shall be made solely at the discretion of NVS Brokerage and shall be intimated to the Client by a suitable modification to the terms and conditions or other applicable sections on the website or in any other manner.
In the event of death or insolvency of the Client, winding up or liquidation, or their otherwise becoming incapable of receiving and paying for or delivering or transferring securities which the Client has ordered to be bought or sold, NVS Brokerage may close out the transaction of the Client and the Client or his legal representative shall be liable for any losses, costs and be entitled to any surplus which may result therefrom.
The Client is aware that authentication technologies and strict securities measures are required for internet trading through order-routed systems and ensures that the Client's password and /or their authorised representatives are not revealed to any third party. The Client also agrees to indemnify NVS Brokerage from any loss, injury, claim or any action instituted against NVS Brokerage arising from any party's misuse of the password.
NVS Brokerage shall not be responsible for delay or default in the performance of their obligations due to contingencies beyond their control, such as (including but not limited to) losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire, flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet links or government / regulatory action.
In the event of any one or more of the provisions contained in this Agreement becoming invalid, illegal or unenforceable in any respect under any law for the time being in force, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be prejudiced or affected to it.
Investor Satisfaction is of utmost importance, for which necessary mechanisms and systems are in place. All the investor grievances are monitored and redressed by the Compliance Officer of the Company, who reports directly to the Board of Directors. This takes care of the necessary escalation in case of any long pending and serious complaint. Otherwise, the Compliance Officer takes care of the same with the support of the Compliance team. The clients can email their grievances to the email id contact@sharewealthindia.com, which is displayed on our website, and the same is also mentioned on the contract notes and other correspondence if any, sent to the Client from time to time. All the emails received are duly monitored and redressed by the Compliance Officer. The register of grievances is centrally maintained for better control and monitoring. Thus, the grievances received in writing, mail, verbally, etc., are centrally monitored and redressed and recorded with all the necessary steps taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints received, the pattern of complaints and concentration, if any, at a particular location so that every effort is taken to remove the root cause of the grievance by the Client. Periodic visits and inspections are undertaken for the branches and authorised partners to get clients' feedback on the issues. Depending on the feedback received, necessary corrective steps are introduced into the system. To ensure that the funds received from particular clients are properly accounted for, no cheques and cash are collected at various locations or at the Head Office, where centralised accounting is maintained, by which it is ensured that the funds are credited to the account of the correct Client and also from the particular accounts mentioned in the client account master in the Back office software maintained centrally. No other separate software is maintained for maintaining client account details. Thus every attempt is made to redress the grievance/problems of the clients and introduce systematic changes into the processes so that such instances are avoided..
All notices, correspondences or communications issued under this Agreement shall be served in any one or more of the following modes of communications, and such notice or communication shall be served at the ordinary place of residence and/or last known web address / residing address and/or at the ordinary business address of the party to this Agreement such as -
By hand
Delivery by post
By registered post
Under the certificate of posting
By email or fax
By affixing it on the door at the last known business or
residential address.
By oral communication to the party, on the last known telephone number, or the recording machine of such number.
By advertising in at least one prominent daily newspaper having circulation in the area where the party's last known business or residential address is situated.
By notice posted on the notice board of the Exchange if no address is known. Any communication sent by NVS Brokerage to the Client should be deemed to have been properly delivered or served if such communication is returned to NVS Brokerage as unclaimed / refused / undelivered if the same was sent in any one more of the above modes of communication to the ordinary place of residence and / or last known web address /residing address and / or at the ordinary business address of the party to this Agreement.
Refund shall be provided only for any excess payment of account maintenance charges made to us during application of your Trading and Demat Account and confirmation from the banking partner with respect to receipt of such excess payment from you. You may place a refund request with the support team within 7 days of making such excess payment along with your payment details like the Card / Bank Account Number, Transaction Number, etc.
No refund of account maintenance charges shall be made once the Trading and Demat account is opened with us. Once your Trading and Demat account is opened, any payments made thereafter will be credited towards your trading ledger account and there shall be no refunds. To withdraw any amount from your trading ledger account, you may place a withdrawal request through the App or the Web.